Welcome to the Duca del Cosma website for the United Kingdom and Ireland.
This website is provided and controlled by Duca del Cosma (UK) Ltd with its registered address at
The Old Gasworks,
43 Progress Road,
Leigh on Sea,
(hereinafter referred to as “Duca UK”, “we”, “us” and “our”).
The protection of your privacy is important to Duca UK. This statement discloses the personal data practices of Duca UK, including what type of data we may collect, process and hold, how it is used and with whom the data is shared. It also explains how you can contact us if you have any queries or concerns about your personal data.
This Privacy Statement is applicable to personal data collected and processed by Duca UK. In order to help you understand how we will use the personal data you provide, the following guidelines have been created.
OUR REASONS FOR COLLECTING AND PROCESSING PERSONAL DATA
In general, it is possible to access our sites without supplying any personal data. The reasons and ways that we will collect and process your personal data online are the following.
MAKING AN ONLINE PURCHASE ON OUR WEBSITE
Your personal data will be collected and processed in order to perform our contractual obligations and best provide the services you might request, for instance: supplying our goods and/or processing the transactions.
Personal data collected at this point and stored by Duca UK includes: full name, email address, telephone number, billing address, delivery address and payment type. In addition to this, the following personal data will be collected and stored by the payment provider, being STRIPE: full name, email address, telephone number, billing address, delivery address, payment type, payment card details.
Your email address will not be used to send you marketing emails unless you have specifically consented to this, for example, by entering your email in the Subscribe box on our website.
CREATING AN ONLINE ACCOUNT
If you choose to create an online account, either of your own accord, or during the online purchase process, the following personal data may be collected: full name, email address, telephone number, billing address, delivery address, profile data including password, username and purchase history (please note that password/username are not visible to Duca UK)
SUBSCRIBING TO MARKETING EMAILS
If you choose to subscribe to Duca UK’s marketing emails you may receive emails regarding new products and services, promotions, competitions, and similar information. At the point of subscribing, we will collect and process your email address. You will then receive an email asking you to confirm your subscription/consent. You must click the link in this email to verify your email address.
Once your subscription is complete, you will be asked to provide additional personal data which will allow us to personalise your emails and send you more relevant content. You are under no obligation to provide any additional data and you can edit this data at any time using the 'Update Preferences' link found at the bottom of all marketing emails.
You can unsubscribe from our marketing emails at any time using the Unsubscribe link in the footer of every Duca UK marketing email. If you choose to unsubscribe, your personal data will be automatically removed from the Duca UK subscriber database.
Unless required to do so for the performance of our contractual obligations, or by law and/or for reasons set out in this policy, we will not share, sell or distribute any of the data you provide to us without your consent. If we ask you to provide personal data so as to comply with a legal requirement or to perform a contract with you, we will do it with your consent given under this policy. Please be informed that your contact details including your name, phone, postal and email addresses may be collected by us for the aforementioned purposes and strictly in accordance with the legal grounds set out in General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).
We might collect and use information about your computer (such as your IP address, operating system and browser type) for system administration and reporting (including, where relevant, reporting aggregate information to third parties such as our advertisers). This information that we collect is statistical data about your browsing history but does not identify any individual. For the same reasons, we may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.
Some of the cookies we use are to enable essential parts of our site to operate and have already been set. For example, we use essential cookies to maintain the contents of your shopping basket.
GOOGLE ANALYTICS COOKIES
REFUSING OR DELETING COOKIES
You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.
You may opt out of Google Analytics without affecting how you visit our site, for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page
PERSONAL DATA STORAGE, DISCLOSURE AND SECURITY
The personal data collected by Duca UK may be transferred, stored and processed fairly and lawfully inside or outside the European Union but only in accordance with the provisions of the GDPR. Duca UK employ security measures to protect your Personal Data from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, we cannot guarantee the effectiveness of these safeguards, and nothing in this notice shall be construed as an express or implied warranty against loss, misuse or unauthorized access, disclosure, alteration or destruction.
Service providers who might have access to your personal data in order to provide services on our behalf will be contractually obliged to keep such data in confidence, implement adequate data security measures, and may not use that personal data for any other purpose.
We will retain your personal data for a reasonable period or as long as the law requires and as indicated in the data retention section of this policy.
By submitting your personal data, you consent to the use of that data as set out in this policy.
When you provide us with personal information to complete a transaction, verify your debit/credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by clicking "unsubscribe" at the bottom of an email, or using the CONTACT US section of this website.
YOUR DATA PROTECTION RIGHTS
If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided on our CONTACT US page.
In addition, you can object to the processing of your personal data and ask us to restrict the processing of your personal data. Again, you can exercise these rights by contacting us using the contact details provided on our CONTACT US page.
You have the right to opt-out of marketing communication we send you at any time. You can exercise this right by clicking on the ”unsubscribe” opt-out link which can be found in the footer of every marketing email we send you as explained above.
Similarly, if we have collected or processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with the GDPR and other relevant data protection laws.
We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases.
We retain personal data we collect from you where we have an ongoing legitimate need to do so, for instance:
- to provide you with the product or service you have requested us to provide;
- to perform our contractual obligations to you;
- to comply with applicable legal, tax, or accounting requirements;
- to defend or manage any claims or complaints between us, you and relevant third party including taking legal advice in respect of any claims in order to establish, exercise or defend our legal rights or such claims.
When we have no ongoing need to process your personal data, we will either delete or anonymise it, or if this is not possible (for instance because your personal data has been stored in backup archives) then we will securely store your personal data and isolate it from any further processing until deletion is possible.
UPDATES TO THIS NOTICE
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.